FAQ

Water will remove most soil. You may use any non-abrasive cleaner, including bleach if you feel it’s necessary to sanitize. High-pressure washing (or a trip to the car wash) is recommended for white pieces. The material is non-porous and won’t absorb spills that may stain.

HDPE is a naturally flexible polymer and molds to your body for exceptional comfort; yet, it’s warranted not to crack, break, splinter or peel because it won’t breakdown or become brittle from the sun or cold. It is actually a wood substitute, making it as dense as wood and approximately 20% heavier than cedar - without the maintenance.

Approximately 94% is from recycled High Density Polyethylene (HDPE), or recycled plastic milk & water jugs. The remaining 6% is color concentrate, a foaming agent & UV stabilizer.

Some assembly is required on orders shipped outside of the Minneapolis/St. Paul metro area, unless noted (call our office to determine whether you qualify for free assembly). Smaller accessory pieces such as foot stools and end tables are shipped fully assembled as well as folding chairs. Our full product line may be assembled with a #2 Phillips head screwdriver and a 7/16” wrench. Larger items require minimal assembly and are shipped in pieces such as; chair back, chair seat, chair arm/leg assemblies; so you're only working with 4 large pieces and not attaching or screwing each board in place. All assembly instructions include photos along with detailed directions to assist you.

You don’t! The furniture is made to withstand the extremes in climate. Whether you live in the freezing cold of Minnesota, the dry desert of Arizona, or the saltwater climate of the Florida Keys, our furniture is made to last a lifetime.

Unlike most other plastics, the material used to fabricate the furniture is considered colorfast. It will not fade more than 3% over a 10 year period; a color change that is generally not noticeable to the human eye. The color runs throughout each piece and has a UV-inhibitor incorporated into the material to minimize the chance discoloration.

We offer 7 complementary colors; white, brown, green, gray, weathered wood, redwood and sandtone. All neutral, outdoor, earth tones. All of our over 90 designs are available in any of these seven colors. Color samples are available upon request.

All of our furniture is hand-crafted when you order. Our average lead-time is 2-4 weeks before your furniture is ready to ship. If you need it by a specific date, let us know and we’ll do our best to accommodate your schedule.

We do have a variety of pieces available to test on-site for commercial applications. We will UPS you any of these item(s) for your review for a 2 week period at no-charge. The intent of the test program is to give you the opportunity to evaluate; our construction details, our color options, select a style most comfortable and appropriate for your application, and to compare our products to any others you may be considering.

Yes, it is guaranteed for 35 years to never crack, break, rot, or peel. These are proven designs that we know will withstand the test of time.

We will accept the return of any item that is in re-saleable condition, within 60 days of purchase - no questions asked! Just call our office and we can instruct you on re-packaging and assist you with any shipping issues.

Yes, we are proud to say that all of our furniture is manufactured in the USA as well as the plastic lumber used to manufacture our full product line.

All of our pieces are manufactured to industry standard dimensions and will accommodate virtually any cushion available at retail stores. There are 2 sizes of umbrellas sold in the U.S. - commercial and residential. We have the tooling to cut holes in our table tops for either size. (Commercial umbrellas are normally only available through Bar Supply Companies and not generally sold in retail stores.)

The overall size, weight and appearance of the two are very similar. The backs are slightly different though with the deluxe style having a slightly rounded back, which allows for a little deeper seat, and the standard design has a flat back.

MN Sales tax; .065, will be added to all orders shipped to a MN address and the amount will be added to your order in the check-out process.

Most items ship via UPS and will take approximately 3 to 6 working days from time of shipment to delivery. It isn't necessary to be home when your order arrives. UPS will drop your packages without a signature to an area on your property that's easily accessible for the driver.

All of the screws and fasteners used in manufacturing our products are a high grade of stainless steel with a Xylon coating (plasticized paint) baked on in a color to complement the furniture. We also countersink any hardware on surfaces that might come in contact with your skin to minimize scratching or snagging any clothing. The straps used on our gliders have an encased bearing system to ensure moisture and dust won't interfere with the smooth glide. The straps are a galvanized material with a colored, impervious powder coat applied.